2nd Edition
Topic-Level Outline
Days: 2
Prerequisites: None. However, any previous training experience
or background would be helpful.
Unit 1: Planning and preparation
Topic A: Reviewing course objectives
A-1: Assessing learner and organization needs
A-2: Modifying content
A-3: Managing points of confusion and resistance
Topic B: Creating an environment conducive to learning
B-1: Preparing yourself
B-2: Setting up the environment
B-3: Ensuring safety and comfort
B-4: Welcoming learners to the environment
B-5: Managing problems
Unit 2: Exploring delivery methods and media
Topic A: Selecting and implementing delivery methods
A-1: Examining characteristics of adult learners
A-2: Examining delivery methods
A-3: Using activities to assess comprehension
Topic B: Using instructional media
B-1: Discussing instructional media
Unit 3: Credibility and communications
Topic A: Demonstrating professional conduct and content expertise
A-1: Discussing classroom etiquette
A-2: Demonstrating content expertise
A-3: Maintaining professional conduct
Topic B: Using communication and presentation skills
B-1: Using verbal communication skills
B-2: Using non-verbal communication skills
B-3: Using presentation skills
Unit 4: Group facilitation
Topic A: Creating a learner-centered environment
A-1: Establishing a learner-centered environment
A-2: Maintaining a learner-centered environment
Topic B: Using questions
B-1: Examining question types
B-2: Using question techniques
Topic C: Addressing learner needs
C-1: Meeting learner needs
C-2: Providing additional encouragement
Topic D: Motivating and reinforcing learners
D-1: Motivating and reinforcing learners
Unit 5: Evaluating a training event
Topic A: Evaluating learner performance
A-1: Assessing performance
A-2: Monitoring progress and promoting continued learning
Topic B: Evaluating trainer performance
B-1: Evaluating training effectiveness
B-2: Understanding methods of evaluation
B-3: Performing an overall evaluation
Appendix A: Certification exam objectives map
Topic A: Comprehensive exam objectives