CompTIA A+ Certification:
220-602,
2nd Edition
Topic-Level
Outline
Days: 5
Prerequisites: CompTIA®
A+® Certification: Essentials, 2nd Edition
Unit
1: Power systems
Topic A: Power
supplies
A-1: Identifying your computer’s power
supply
A-2: Installing a new power supply
Topic B: Power
conditioning and management
B-1: Discussing power conditioning
equipment
B-2: Minimizing power use
Topic C: Power
supply troubleshooting
C-1: Troubleshooting power supply problems
Unit
2: CPUs and motherboards
Topic A: CPU
and motherboard installation
A-1: Updating the BIOS in your PC
A-2: Replacing a system fan
A-3: Replacing a CPU (optional)
A-4: Replacing a motherboard (optional)
Topic B: Motherboard
troubleshooting
B-1: Replacing the CMOS battery
B-2: Troubleshooting BIOS and POST related
problems
B-3: Troubleshooting motherboards and CPU
problems
Unit
3: Memory systems
Topic A: RAM
installation
A-1: Adding memory to a desktop computer
A-2: Adding memory to a laptop computer
A-3: Adding memory to a handheld computer
A-4: Monitoring memory usage
A-5: Adjusting the Windows page file size
Topic B: Memory
troubleshooting
B-1: Testing memory
B-2: Troubleshooting memory
Unit
4: Expansion cards
Topic A: Host
system interaction
A-1: Examining running processes
A-2: Examining system resources
A-3: Identifying the typical usage of
system resources
A-4: Identifying the system resources in
use with Device Manager
Topic B: Expansion
card installation
B-1: Installing a video adapter card
B-2: Installing a sound card
B-3: Installing an internal modem
B-4: Testing your modem
Topic C: Laptop
expansion device installation
C-1: Using PC Cards
C-2: Installing an internal expansion card
Topic D: Legacy
device installation
D-1: Installing a non-PnP device
D-2: Overriding Plug-n-Play settings
Topic E: Expansion
card troubleshooting
E-1: Searching for and installing updated drivers
E-2: Troubleshooting expansion card-related
problems
Unit
5: Data storage devices
Topic A: Hard
drives
A-1: Physically installing a hard drive
A-2: Partitioning and formatting a hard
drive
A-3: Changing the file system type
A-4: Converting to a dynamic disk
Topic B: Optical
drives
B-1: Installing an optical drive
B-2: Using an optical drive
Topic C: Removable
storage devices
C-1: Using a USB flash drive
C-2: Installing a floppy drive
C-3: Creating a boot disk
Topic D: Tape
drives and backup systems
D-1: Comparing types of tape drives
D-2: Installing an external SCSI tape drive
D-3: Backing up your computer
D-4: Restoring data to your computer
Topic E: Storage
device troubleshooting
E-1: Running defrag.exe
E-2: Running chkdsk.exe
E-3: Using Disk Cleanup
E-4: Troubleshooting data storage devices
Unit
6: Ports, connectors, and cables
Topic A: Serial
and parallel ports, cables, and connectors
A-1: Attaching a serial device
A-2: Attaching a parallel device
Topic B: Keyboards,
mice, and pointing devices
B-1: Attaching a keyboard and a mouse
B-2: Setting mouse properties
B-3: Setting keyboard properties
Topic C: USB
ports, cables, and connectors
C-1: Installing a USB device
Topic D: IEEE
1394 ports, cables, and connectors
D-1: Installing a IEEE 1394 device
Topic E: Infrared
and Bluetooth wireless ports
E-1: Using wireless communications
technologies
Topic F: Multimedia
ports, cables, and connectors
F-1: Connecting multimedia devices
Topic G: Port,
cable, and connector troubleshooting
G-1: Troubleshooting port, cable, and
connector-related problems
Unit
7: Printers and scanners
Topic A: Printing
technologies
A-1: Examining the dot matrix print process
A-2: Examining how inkjet printers work
A-3: Examining how laser printers work
A-4: Identifying other printer technologies
Topic B: Printers
B-1: Examining the Windows print process
B-2: Installing a printer
B-3: Installing printer add-ons and
upgrades
B-4: Performing printer maintenance
B-5: Optimizing printing
B-6: Troubleshooting printer problems
Topic C: Scanners
C-1: Connecting a scanner
C-2: Troubleshooting scanner problems
C-3: Optimizing scanners
Unit
8: Display devices
Topic A: Monitors
A-1: Choosing a CRT monitor
A-2: Examining how LCDs produce images
A-3: Choosing an LCD monitor
A-4: Installing a display device
Topic B: Troubleshooting
and maintaining display devices
B-1: Completing monitor preventative maintenance
B-2: Troubleshooting display problems
Unit
9: Portable computers and devices
Topic A: Communication
connections
A-1: Comparing wireless networking
standards
Topic B: Component
replacement
B-1: Adding and removing hot-swappable
components
B-2: Replacing an internal component in a
notebook
B-3: Adding peripherals
B-4: Troubleshooting portable computer
problems
Topic C: Portable
computer power sources
C-1: Identifying power problems
Unit
10: Operating system management
Topic A: Directory
and file management
A-1: Using the command prompt
A-2: Navigating a directory tree
A-3: Creating directories
A-4: Copying a directory and its contents
A-5: Removing directories
A-6: Creating a text file
A-7: Modifying file attributes
A-8: Editing a text file
A-9: Managing temporary files
Topic B: System
management
B-1: Running Windows Diagnostics
B-2: Running msinfo32 from a command line
B-3: Configuring Windows XP services
B-4: Managing the Startup program group
Topic C: The
Registry
C-1: Viewing Registry information
C-2: Searching the Registry
C-3: Backing up Registry files
Unit 11: Operating system monitoring
Topic A: System monitoring
A-1: Monitoring applications
A-2: Ending a process
A-3: Monitoring performance
A-4: Monitoring network utilization
A-5: Monitoring users
A-6: Disabling error reporting
A-7: Enabling error reporting for specific
programs
Topic B: Event
monitoring
B-1: Viewing the event logs
B-2: Viewing the event logs of a remote computer
B-3: Controlling the display of an event log
B-4: Clearing an event log
B-5: Changing event log options
Unit
12: OS maintenance and troubleshooting
Topic A: Operating system maintenance
A-1: Backing up files using Wizard mode
A-2: Restoring information from a backup
A-3: Scheduling a backup
A-4: Backing up System State data
A-5: Creating a system restore point
A-6: Booting to System Restore
A-7: Installing a Windows XP service pack
A-8: Using Windows Update to install
hotfixes
A-9: Configuring Automatic Updates
Topic B: Operating
system troubleshooting
B-1: Troubleshooting operating system startup
errors
B-2: Booting the computer in different startup
modes
B-3: Using the System Configuration Utility
B-4: Creating an MS-DOS startup disk
B-5: Running the Recovery Console
B-6: Creating an ASR recovery set
B-7: Using System File Checker
B-8: Enabling Remote Desktop
B-9: Making a Remote Desktop connection
B-10: Using Remote Assistance
Unit
13: LAN networking
Topic A: Networking
configuration
A-1: Discussing network models
A-2: Installing a NIC
A-3: Viewing installed network protocols
A-4: Configuring an IP address and subnet
mask
A-5: Configuring additional TCP/IP
properties
A-6: Joining a Windows domain
A-7: Viewing network resources
A-8: Installing and configuring NWLink
Topic B: Resource
sharing
B-1: Sharing a folder
B-2: Setting access permissions
B-3: Connecting to a shared folder
B-4: Sharing a printer
B-5: Connecting to a shared printer
B-6: Installing the NetWare client
Unit 14: Internet connections
Topic A: Internet
connectivity
A-1: Selecting a connection technology
A-2: Discussing WAN bandwidth technologies
A-3: Configuring a browser to use a proxy
server
A-4: Creating a connection object
Topic B: Network
protection
B-1: Configuring Windows Firewall
B-2: Creating a DMZ
B-3: Installing protection software
B-4: Blocking pop-ups
B-5: Installing a spyware checker
B-6: Controlling cookies
B-7: Setting security zones
B-8: Identifying the technology used to implement
WLANs
B-9: Configuring a wireless access point
(instructor demo)
B-10: Configuring a wireless client (instructor
demo)
Unit 15: Network troubleshooting
Topic A: Network
problem resolution
A-1: Troubleshooting cable problems
A-2: Verifying the NIC device in Device Manager
A-3: Identifying TCP/IP utilities used for
troubleshooting
A-4: Using ipconfig to display TCP/IP settings
A-5: Testing TCP/IP connectivity
A-6: Using nslookup and tracert to verify settings
A-7: Determining effective NTFS permissions
Unit
16: Security
Topic A: Local
security
A-1: Creating local users and groups
A-2: Configuring file access restrictions
A-3: Encrypting files
A-4: Testing encryption
A-5: Encrypting a folder
A-6: Encrypting with cipher
A-7: Using local security policies to set
password restrictions
Topic B: Auditing
and logging
B-1: Enabling an audit policy
B-2: Auditing an event
Topic C: The
human aspects of security
C-1: Implementing physical access restrictions
C-2: Creating a corporate security policy
C-3: Managing social engineering attacks
Unit
17: Maintaining the PC environment
Topic A: Safety
and hazards
A-1: Creating a safe work area
Topic B: Professionalism
B-1: Maintaining professionalism
B-2: Using effective verbal communications
B-3: Using non-verbal communication
effectively
Topic C: Troubleshooting
and maintaining PCs
C-1: Identifying documentation and information resources
C-2: Identifying common toolkit components
C-3: Performing preventative maintenance tasks
C-4: Cleaning computer equipment
Appendix A: Certification exam objectives map
Topic A: Comprehensive
exam objectives
Appendix B: Binary, octal, and hexadecimal numbering
Topic A: Count
like a computer
Appendix C: Reference tables
Topic A: Error
messages and their meanings
Topic B: Interrupts,
DMA channels, I/O ports, and more
Topic C: Conventions
and precautions