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Beyond Customer Service, Revised Edition
Self-study
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Beyond Customer Service, Third Edition
Self-study
Call Center Success
One day
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Calming Upset Customers, Fourth Edition
Self-study
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Calming Upset Customers, Third Edition
One day
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Customer Satisfaction, Third Edition
One day
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Customer Service in the Information Age
One day
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Customer Service Nightmares
Self-study
Managing Quality Customer Service
Self-study
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Measuring Customer Satisfaction
Self-study
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Quality Customer Service, Fifth Edition
Self-study
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Quality Customer Service, Fourth Edition
One day
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Success as a CSR
Self-study
SuperSTAR Customer Service: It’s all about C.A.R.E.
Self-study
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Telephone Courtesy & Customer Service, Fourth Edition
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Telephone Courtesy & Customer Service, Third Edition
One day
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Telephone Skills that Satisfy Customers
Self-study
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Twenty Ways to Improve Customer Service
Self-study
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