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Retailing Smarts: Workbook 4: Go the Extra Mile
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Duration: Two hours Description: In Workbook 4: Go the Extra Mile, the retail sales associate will learn how to conduct customer follow-up, how to use business cards artfully, how to maintain key information on customers, and how to offer personal shopper services. By going the extra distance, the sales associate can set the store apart from the competition and build solid customer relationships. Table Of Contents: Part 1: Conduct Customer Follow-up Part 2: Use Business Cards Artfully Part 3: Follow the "Rules" of Business Card Etiquette Part 4: Maintain Key Information on Customers Part 5: Offer Personal Shopper Services Appendix |
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