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Retailing Smarts: Leader's Guide: Providing Personalized Customer Service
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Duration: One day Description: It's simple… Better prepared sales associates sell more products. Help your employees provide outstanding service to customers with this easy-to-use trainer's guide. Includes engaging exercises and memorable tips to strengthen key competencies identified in the national retail skills standards: determine customer needs, build the sale, and close the sale. Designed to complement select lessons covered in Workbooks 1-4 of the Retailing Smarts Series. Table Of Contents: Preparation Tips Get to Know Your Customer (Workbook 1) Greet Customers in a Winning Way Determine Customers¿ Needs Meet Your Customers¿ Needs (Workbook 2) Inform Customers of Additional Services Balance Your Service to In-Store and Phone Customers Build a Continuing Relationship (Workbook 3) Know Your Company¿s Return Policy Handle Customer Complaints Graciously Go the Extra Mile (Workbook 4) Conduct Customer Follow-Up Maintain Key Information on Customers More Information Classroom Materials and Supplies Training Basics for New Trainers Crisp Publications Resources |
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