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Retailing Smarts: Leader's Guide: Selling & Promoting Products
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Duration: One day Description: It's simple… Better prepared sales associates sell more products. Help your employees coach new associates in the finer points of salesmanship with this easy-to-use trainer's guide. Includes engaging exercises and memorable tips to strengthen key competencies identified in the national retail skills standards: determine customer needs, build the sale, and close the sale. Designed to complement select lessons covered in Workbooks 5-8 of the Retailing Smarts Series. Table Of Contents: Preparation Tips Explaining Features and Benefits (Workbook 5) Learning About the Products You Sell Responding to Customer Concerns Building the Sale (Workbook 6) Suggest Additional Merchandise Closing the Sale (Workbook 7) Asking for the Sale Completing the Transaction (Workbook 8) Will That Be Cash? Accepting Checks and Credit Cards Wrap it Up! Would You Like Some Help with That? More Information Classroom Materials and Supplies Training Basics for New Trainers Crisp Publications Resources |
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