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Accountability (Update), Instructor's Guide
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Duration: One day Description: This training program is designed to help you acquaint others with the basics of managing for maximum results by improving accountability within the work team. In this course, participants will understand how building relationships that support maximum accountability is beneficial to the organization and to the individual, discover how to establish positive expectations and rapport through the use of active listening skills, and learn tips and tools to improve communication and create win-win relationships. Table Of Contents: INTRODUCTION Welcome and Introductions Learning Objectives and Agenda MODULE 1: ACCOUNTABILITY AND YOUR STAFF The Case for Accountability Establishing Positive Expectations Creating Rapport Listening Skills Accountability Issues and Solutions MODULE 2: LEADERSHIP SKILLS FOR ACCOUNTABILITY Defining Leadership Goal Setting Delegation Handling Mistakes Activity: Follow the Leader MODULE 3: COMMUNICATION TOOLS FOR ACCOUNTABILITY Personality Types Behavior Types Getting the Behavior You Want MODULE 4: SKILL DEVELOPMENT Conducting Relationship Audits Creating a Plan Reward Yourself Activity: You Make the Call CONCLUSION Learning Objectives Review Course Evaluation |
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